Clerk
Technician Changes
A July 20, 2004,
letter from the USPS updates the APWU about plans to consolidate
Facility Service Centers and the impact the changes will have on
contact technician duty assignments.
Automated Postal Centers
The USPS and APWU agree that a window clerk or sales and service associate
will perform the routine duties associated with this equipment. These duties
may include restocking paper, PVI tape, and stamp books. The clerk may also
clear minor paper jams.
The APWU Maintenance Division has filed a national-level grievance over the maintenance work on the machine which is currently performed by the company that designed and installed the APCs. Because this piece of equipment is automated rather than mechanical, it is clear the work is not exclusive to the Self-Service Postal Clerk. We have been informed that the maintenance on the APC is “plug and play,” and will not need the level of service that traditional vending machines that accept coins and cash tend to require.
During initial testing, the Lead Sales and Services Associates were assigned the restocking duties. In the absence of an LSSA, the duties may be assigned to another window clerk who has stamp stock . This clerk will also be responsible for replacing paper and strip rolls.
The Postal Service may designate APC Customer Advisors to educate customers on various aspects of the equipment during the first 90 days following deployment. The USPS APC Customer Service Advisor Guide is also attached. Management maintains the right to select any employee to perform this simple task. However, it is advisable to select Lobby Directors or window clerks, so that APC Customer Advisors do not cross over and perform the duties of Lobby Directors or window clerks.
The Lobby Director Program Guide will help locals ensure that the employees who serve as APC Customer Advisors during the 90 days following installation do not perform bargaining unit work unless they are in the bargaining unit.
A USPS letter dated July 16, 2004, responds to questions raised by the APWU concerning safety issues and site selection.